Marketplace provides a complete buying/selling and seamless end-to-end solutions, featuring a fair system, dependable order fulfillment, returns management, and secure payment options. By joining Our Marketplace, businesses of all sizes have discovered a quick, simple, and efficient way to sell / buy online.

Creating an Account

Creating an account on our ecommerce platform is a simple process. Customers can sign up using their email address. Once registered, users can access a personalized dashboard where they can manage their orders and see order`s  status & history.

Managing Your Account

Account management is straightforward, with options to update personal information, change passwords, and set billing and shipping addresses. Keeping your account information up-to-date ensures a smooth shopping experience and helps in the quick resolution of any issues that might arise.

Security Tips for Account Safety

To keep your account secure, use a strong password and be cautious of phishing attempts. Regularly updating your password and monitoring your account activity can also help prevent unauthorized access.

Browsing Products

Our platform offers an intuitive browsing experience with filters and categories to help you find the products you need quickly. You can search by product type, brand, price range, and customer ratings.

Adding Items to Cart

Once you find a product you like, adding it to your cart is just a click away. You can continue shopping and add more items or proceed to checkout whenever you’re ready.

Checkout Process

The checkout process is designed to be quick and hassle-free. Simply review your cart, enter your shipping details, and choose your preferred payment method.

Online Payment Options

We offer a variety of payment options to cater to different preferences. Customers can pay using credit or debit cards, bank transfers, and various online payment systems.

Using Secured Gateway - Yoco

For online payments, we use the Yoco secured gateway, ensuring that all transactions are encrypted and your financial information is kept safe. Yoco's robust security measures protect against fraud and unauthorized transactions.

Order Confirmation

After placing an order, customers receive an instant confirmation via email. This confirmation includes the order details.

Delivery Options

We offer multiple delivery options to suit your needs, including local same day and economy delivery. During checkout, you can select the option that best fits your schedule and budget.

Local Same Day - JHB vs. Economy Delivery

Local delivery is a cost-effective option with a reasonable delivery timeframe if you located in Johannesburg, while economy delivery ensures that your order arrives as quickly as possible, typically within 2-5 business days.

Using The Courier Guy and PAXI for Deliveries

We partner with The Courier Guy and PAXI for reliable and efficient deliveries. Their extensive network and proven track record ensure that your packages are handled with care and delivered on time.

Tracking Your Order

Customers can track their orders in real-time through courier website. For Courier Guy Simply enter your tracking number [here]  or PAXI you can track your parcel [here] to see the current status and expected delivery date.
Waybill will be provided in Private Note of completed order or through email.

Delivery Times and Scheduling

We aim to deliver your orders promptly. Local Same Day deliveries usually take 1-3 business days, while economy deliveries are completed within 2-5 business days.

Handling Delivery Issues

In the rare event of a delivery issue, our customer support team is available 24/7 to assist you. Whether your package is delayed, lost, or damaged, we will work to resolve the problem swiftly.

Return Policy Overview

We strive to ensure that you are satisfied with your purchase. If you need to return an item, our return policy is designed to be simple and straightforward.

How to Initiate a Return

To initiate a return, log into your account within 7 days of receiving your order, go to the order return ticket, and follow the instructions to complete the return process.

Refund Process

Once we receive your returned item, we will process your refund within 1-3 days. Refunds are credited back to the original payment method.

Return Shipping Costs

Return shipping costs are covered by seller, ensuring that you do not incur any additional expenses for returning a product.

Common Return Issues and Solutions

If you encounter any issues during the return process, such as a missing return label or difficulties with the return portal, our customer support team is available to assist you.

24/7 Customer Support Availability

We offer 24/7 customer support to ensure that you have assistance whenever you need it. Our dedicated team is available around the clock to help with any queries or issues.

Contacting Customer Support

You can contact our customer support team email. Our representatives are trained to handle a wide range of issues and provide quick resolutions.

FAQs about Customer Support

We have compiled a list of frequently asked questions to help you find answers to common issues without needing to contact support. These FAQs are available on our website.

Language Support - English

Our customer support is primarily available in English, ensuring clear and effective communication.

Feedback and Complaints Handling

We value your feedback and strive to improve our services. If you have any complaints or suggestions, please reach out to our customer support team, and we will address them promptly.

Product Descriptions

Each product on our platform comes with a detailed description, including specifications, features, and benefits. This helps you make informed purchasing decisions.

Reading Reviews and Ratings

Customer reviews and ratings provide valuable insights into the quality and performance of products. We encourage you to read these reviews before making a purchase.

Understanding Product Specifications

Product specifications give you detailed information about the product's attributes, such as size, weight, material, and functionality. This ensures that you know exactly what you are buying.

Types of Promotions

We offer various promotions, including discounts, buy-one-get-one-free deals, and seasonal sales. Keep an eye on our promotions page to take advantage of these offers.

Using Discount Codes

Discount codes can be applied at checkout to receive special offers and savings. These codes are available through our newsletter, social media channels, and promotional campaigns.

Seasonal Sales

We run seasonal sales during major holidays and events, offering significant discounts on a wide range of products. Subscribe to our newsletter to stay informed about upcoming sales.

Email Notifications for Offers

Sign up for our email notifications to receive updates on the latest offers, promotions,

Yes, Daily Trends is a safe and secure marketplace platform. We are a South Africa Registered Company and we prioritize the security and privacy of our users. Our platform employs the latest encryption technologies to protect your data and ensure safe transactions. We also have a dedicated support team to assist with any issues or concerns you might have.